FAQ

Do you have a showroom we can visit?

We trade purely online now, having had stores for close on forty years in Sydney. Without the overhead we can offer better value to you.

Can I collect goods at your warehouse?

Unfortunately no. If you want to buy from us we deliver to your home or business free of charge.

Do you offer finance?

Yes. We offer interest free finance through Afterpay on any of your purchases. The process to apply is fast and online. See the Afterpay link for details.

What happens if anything is defective with the goods you deliver?

Simply contact us by email with a photo of the issue, if possible, & we will decide how to solve the problem as soon as we receive the details. It can be resolved with a replacement or a full refund depending on the availability of product.

Is it secure to use your site?

Yes, we have chosen payment gateways with your security in mind.We receive payment from Paypal& Stripe but never any credit card details.

Our site itself is secure with SSL encryption and this should give you extra peace of mind as it secures the actual site.

How do I Order?

Simply chose the product you like then go to the checkout and pay.The delivery is free so the price you pay is delivered to your home or business. Once your payment is received, you will receive a confirmation and the product will be dispatched within three days and you will be sent tracking details so you can check the progress of your delivery. The whole process should take seven days except to some regional areas where slightly longer delivery time can be expected.
We cannot accept orders from the following postcodes as our delivery contractors do not cover these areas:
822,840,845,859,852,854,861,862,872,874,880,885,886,2325,2328.2329, 2580,2880,2898,4183,4285,4551,4556,4570,4571,4581,4600,4655,4670, 4673,4674,4676,4677,4678,4703,4713,4740,4741,4750,4757,4801,4804, 4806,4816,4817,4819,4820,4821,4822,4823,4824,4825,4828,4829,4830, 4850,4852,4854,4855,4856,4859,4860,4870,4871,4872,4873,4874,4875, 4878,4880,4881,4885,4886,4887,4888,4890,4891,4895,5373,6798,6799, 6850,7255,7256,7257.

We also do not accept orders from outside Australia at this point.

How do you deliver?

We use national carriers to deliver your order to your door. If you are not home, a card will be left so you can arrange a delivery. We do not leave parcels outside without someone being there to actually receive. In the event of a requested unattended delivery being stolen, we will not be liable for replacement or compensation in any way.

We cannot deliver rugs to PO Box numbers due to size.

Some outlying areas may attract additional freight charges. We will inform you if this is the case before dispatch and require payment before delivery.

Returns.

Our “ Peace of Mind” return policy enables you to buy with the knowledge that if the product is not suitable you can have it collected within five days of receiving. Simply advise us and we will send you a return shipping label. The rug must be returned undamaged in the original packing material. The label has to be fixed to the package and old labels removed or clearly marked as not valid.It will be inspected on return and we will then refund you less $30 for cartage and 20% of the original price for handling.If the rug is damaged this refund will not apply and you will have to pay for the return costs to your home.

Any claim outside five days will not be accepted nor will any returns without you contacting us first.

This offer does not apply to cowhides.

Service.

If any goods are damaged on delivery ,note this on the delivery docket at the time of delivery and contact us straight away be email with photos if possible. We will then decide the best way to handle it and get back to you. Unpack the delivery straight away as we do not accept damage claims after five days from delivery.If product is not satisfactory for any reason, please contact us by email and we will decide how best to remedy your complaint quickly.

Price Match

We are extremely competitive and want to hear from you if a competitor is offering a lower price. We will try to beat it if we can.

The comparison must be for a new product of the same quality from an Australian based source only. This will only apply to currently published product on our website. Our decision to match prices will be final and we reserve the right not to match. Please take into account our prices are delivered and in some cases you will pay extra delivery costs from other suppliers.